Ticket Triage Agent
Reads Zendesk tickets, classifies, prioritizes, routes to the right team — with a TL;DR pinned at the top.
Overview
On every new ticket, an LLM reads the body, classifies type and severity, surfaces customer tier and 30-day history, and routes to the right team with a 2-line TL;DR pinned to the top of the conversation. Detects escalation triggers (legal, churn risk, security) and pages the right humans on Slack.
What's included
Quickstart
- 01
Download the JSON
Once payment clears, the file lands in your dashboard. Subscribers can pull any agent from the library.
- 02
Import into n8n
Choose Import from File and select the downloaded JSON. The full agent graph appears, ready to configure.
- 03
Plug in credentials
Each integration node prompts for credentials on first run. The setup guide lists every credential the agent expects.
- 04
Activate and test
Run once with sample input, confirm the expected output, then flip the activate toggle.
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